Privacy, Client Data & Photography Policy

At The Method Studio, we respect your privacy and are committed to handling your personal information with care, discretion and integrity.

This policy explains what information we collect, why we collect it, how it is used and how we protect it.

1. Information We Collect

When you enquire about or attend sessions at The Method Studio, we may collect information including:

Your name and contact details
Email address and telephone number
Booking and appointment information
Payment and invoice information
Information relating to your Pilates experience, goals and preferences
Relevant health, injury, medical and pregnancy information provided by you
Any other information you choose to share with us that is relevant to your participation

Health and medical information is treated as particularly sensitive and is only collected where it is relevant to your safe participation in Pilates.

2. How We Use Your Information

Your information is used only where necessary to provide and administer your sessions and to ensure that your experience at The Method Studio is safe and appropriate.

This may include:

Managing your appointments and schedule
Communicating with you about sessions, changes and studio information
Processing payments and issuing invoices
Maintaining appropriate client and attendance records
Understanding your individual needs and movement history
Adapting sessions where appropriate based on information you have provided
Sending important information relating to your bookings and your relationship with the studio

We will not use your personal information for unrelated purposes or sell your information to third parties.

3. Health Information

Information relating to your health, injuries, medical history or pregnancy may be requested to help us assess whether Pilates is appropriate for you and to ensure that sessions can be adapted appropriately.

You are responsible for keeping this information accurate and up to date and should notify Sinéad Wheadon of any relevant changes.

Health information will only be accessed where necessary for the provision of your sessions and will be treated with appropriate confidentiality.

4. Booking & Payment Services

The Method Studio uses selected third-party services to help manage bookings, payments and studio administration.

These may include booking, payment and accounting platforms such as Acuity Scheduling, PayPal, SumUp and other services introduced from time to time.

Where third-party services are used, information may be processed or stored by those providers in accordance with their own privacy policies and security practices.

We only share information with third parties where it is necessary to provide the relevant service or where we are legally required to do so.

5. Communication

We may contact you by email, telephone or other agreed communication method regarding:

Your appointments
Booking confirmations and reminders
Invoices and payments
Changes to sessions or studio arrangements
Important studio information

We may occasionally send existing clients information about relevant studio services, workshops or developments.

You can ask to stop receiving non-essential communications at any time.

6. Client Records & Confidentiality

Client information is treated confidentially and will not be shared with other clients or publicly disclosed without your permission, except where disclosure is required by law or is necessary to protect someone's safety.

We take reasonable steps to ensure that client information is stored securely and is only accessible to those who need it for the purposes described in this policy.

7. Photography & Social Media

We occasionally photograph or film the studio, apparatus, classes or events for the purposes of promoting The Method Studio.

We will always seek your permission before using identifiable photographs or video of you for marketing, social media, the studio website or other promotional material.

You are welcome to let us know if you do not wish to be photographed or filmed.

Where possible, we will avoid capturing identifiable images of clients who have not given permission.

You may withdraw your permission for future use of identifiable photographs or video at any time by contacting The Method Studio. Withdrawal of permission will not affect the lawfulness of any use that took place before permission was withdrawn.

8. Photographs of the Studio

Photographs of the studio, apparatus and general surroundings may occasionally be taken for marketing purposes.

Please be aware that clients may appear incidentally in background images. We will take reasonable care to avoid identifying clients who have not given permission for their image to be used.

9. How Long We Keep Your Information

We retain client information only for as long as it is reasonably necessary for the purposes for which it was collected, including the administration of your sessions and any applicable legal, accounting or insurance requirements.

When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.

Some information may need to be retained for longer where there is a legal, regulatory, accounting or insurance requirement to do so.

10. Your Rights

Depending on the circumstances and applicable data protection law, you may have rights relating to the personal information we hold about you, including the right to:

Ask what personal information we hold about you
Request a copy of your personal information
Ask us to correct inaccurate or incomplete information
Ask us to delete information where there is no legitimate reason for us to retain it
Object to certain uses of your information
Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact The Method Studio.

11. Contact

If you have any questions about how your personal information is handled, or would like to make a privacy-related request, please contact:

Sinéad Wheadon
The Method Studio
Email: themethodstudiogg@gmail.com

We will endeavour to respond to all reasonable privacy enquiries promptly.

12. Updates to This Policy

This policy may be updated from time to time to reflect changes to the studio, the services we use or applicable data protection requirements.

The latest version will always be made available on the The Method Studio website.

Last updated: October 2026